Contact Us
We value your feedback and are always here to help you with any questions regarding product details, order status, shipping inquiries, or returns.
Customer Support Information
-
Company Name: auriv6
-
Support Email: service@auriv6.com
-
Business Hours: Monday–Friday 9:00 AM–6:00 PM PDT (Excluding public holidays)
How We Assist You
Our dedicated support team handles all customer requests within our operating hours. Standard inquiry categories include:
-
Pre-purchase product questions, sizing advice, and material inquiries
-
Order modification, cancellation requests, or shipping updates
-
Delivery tracking and courier assistance
-
Return, exchange, and refund requests
Response Time
We strive to respond to all incoming emails sent to service@auriv6.com within 24 to 48 business hours. If you submit an inquiry over the weekend or during holiday periods, your request will be processed sequentially on the next business day. Please ensure that you provide your full order number and clear details in your email to facilitate faster resolution.
Effective Date: October 13, 2026
Last Updated: October 13, 2026
