Return Policy

At auriv6, we want you to be completely satisfied with your handmade jewelry purchase. If you are not entirely happy with your item, we accept returns and offer refunds under the terms outlined below.

1. Return Window & Eligibility

  • Customers may request a return within 30 calendar days of receiving their package.

  • To be eligible for a return, the item must be unused, unworn, in the same condition as received, and in its original packaging with all tags and original documentation intact.

  • Customized, custom-sized, or clearance items may not be eligible for standard returns unless they arrive damaged or defective.

2. Return Location Requirement

  • Items must be returned to our designated return address provided by our support team.

  • Do NOT return items to the address listed on the shipping label without prior authorization. Unapproved returns or packages sent back without a Return Authorization (RA) number will not be accepted or refunded.

3. How to Initiate a Return

  1. Send an email to service@auriv6.com within 30 days of delivery.

  2. Include your full name, order number, proof of purchase, and the specific reason for return. Attach clear photos or videos if the item arrived damaged or incorrect.

  3. Our customer service team (operating Monday–Friday 9:00 AM–6:00 PM PDT) will review your request.

  4. Upon approval, we will provide the exact designated return address and detailed instructions.

4. Shipping Costs for Returns

  • Customer Responsibility: Customers are responsible for paying all return shipping costs unless the return is due to a seller error (e.g., defective, damaged, or wrong item received).

  • Shipping fees paid on the original order are non-refundable.

5. Refunds Processing

  • Once your return package is received at our designated location and inspected, we will send an email confirming receipt.

  • If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Processing times may vary depending on your bank or credit card issuer.

6. Damaged or Defective Items

If your package arrives damaged during transit or contains defective items, please contact service@auriv6.com within 48 hours of delivery with photo evidence so we can immediately arrange a free replacement or full refund.

Effective Date: October 13, 2026

Last Updated: October 13, 2026